Job Description


The NOC Engineer helps to expand, maintain, and troubleshoot an International Internet backbone in a 24x7 operations environment.  The North American NOC is responsible for layer 2 and layer 3 globally, and layer 1 for North America.


  • Troubleshoots layer 1, layer 2 and layer 3 issues.  Works with field engineers, other providers, and directly on IP and Optical equipment to achieve maximum network uptime and swift resolution of all issues
  • Uses policies and procedures to help organize which items are completed first depending on the policies on urgency
  • Takes escalations from the Customer Service team to help resolve customer issues in a swift and efficient manner
  • Uses industry tools such to help diagnose and record network issues
  • Helps to monitor, sort, and document items that come into the NOC email box with others on the team
  • Is responsible for completing network maintenances to add capacity, upgrade equipment, troubleshoot fiber, and hardware problems



  • The ideal candidate will be a seasoned NOC technician or NOC engineer with strong hands-on technical skills.
  • Strong problem solving and troubleshooting skills are required.  The ability to identify and analyze problems swiftly on Cisco equipment from layer 1 to layer 3 is absolutely key to being successful as a NOC Engineer on the team
  • Technical Expertise:  Optical experience on Cisco 15454 equipment including troubleshooting hardware problems and circuit building and management through a MSTP network.  Strong working knowledge of IP, including IP network architecture, routing protocols, peering relationships, DNS, and network monitoring tools is required
  • Equipment Expertise:  Strong working knowledge of Cisco switches, routers and transport equipment  like the ASR9000 router, 7600 series routers, 6500 series switches , 4900 series switches, 3550 series switches, 15454 transport equipment
  • A working knowledge of optical transport networks is desired
  • Familiarity with the internet service provider industry and telephone companies is necessary
  • Effective written and verbal communications skills are required
  • Education:  Bachelor’s degree in a technical field or equivalent experience, certifications and training
  • Experience:   5-10 years of IP Backbone experience preferably in a Network Operations Center environment

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Application Instructions

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