Job Description

Federal Hill Consulting is building a new team of Call Center Customer Support Representatives for network services in Washington, DC.

Duties:

- Be the first tier of response for customer's seeking technical support

- Open/update tickets and resolve basic service problems by clarifying the customer's complaint and/or escalating to next tier level of support

- Updating customers on resolution status via email and phone

- Reviewing and sorting incoming emails

- Make administrative changes to customer information

Skills/Qualifications:

- Excellent customer service skills
- Excellent communication skills across phone and email
- Basic problem solving and conflict resolution skills
- Attention to detail and able to work in a fast paced work environment
- Ticketing system experience required; SalesForce ticketing experience highly preferred

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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