Job Description

Federal Hill Consulting has partnered with a premeire software development firm to provide a Customer Relationship Manager in Rockville, MD.

As a part of the Partner Services Department, the Customer Relationship Manager is responsible for building and maintaining the relationship between the ACF Grants Center of Excellence (CoE) and its Federal partners.  The Customer Relationship Manager advocates for the partner’s interests within the CoE and work to obtain the CoE resources that are necessary to deliver the services required by the partner.  The Customer Relationship Manager is accountable for the overall delivery of products and services to the partner and is focused on ensuring the partner has a successful engagement with the CoE.  Major job functions include:

  • Building and nurturing relationships with partner stakeholders
  • Working closely with the CoE Project Management Office (PMO) to obtain the necessary resources to ensure successful service delivery
  • Coordinating and communicating CoE service delivery to the partner, working with the appropriate CoE service teams
  • Clearly communicating partner needs to CoE Federal and contractor management

 

Position Responsibilities:

  • Conduct outreach with partner stakeholders to obtain a clear understanding of issues
  •  Coordinate service deliveries to the partner, including meetings with relevant project management resources and tracking key funding documents
  • Consult with the CoE PMO to determine resourcing needs for partner service delivery
  • Create and deliver status reports to CoE management
  • Collaborate with other Partner Relationship Managers to identify opportunities to improve overall CoE service delivery to its partners

 

Qualifications:

  • Bachelor’s Degree and 7 years of experience in a customer facing role, or an equivalent combination of education and training that provides the required skills and abilities
  • Experience in supervising small teams
  • Delegating tasks
  • Providing customer support for a large business system
  • Experience with supporting or promoting IT development projects
  • Ability to comfortably interface with senior level management
  • Strong experience and understanding of Federal Government information needs
  • Ability to effectively communicate with technical and non-technical stakeholders
  • Strong interpersonal and customer service skills
  • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
  • Exceptionally strong organizational and planning skills with the ability to recognize, prioritize, track, and resolve multiple ongoing issues
  • Ability to converse on system requirements and advocate for partners needs
  • A team player that can balance the needs of their customer with the needs of the overall program
  • Experience using Microsoft Office (Word, Excel, and PowerPoint)
  • Must be able to obtain and maintain a Public Trust Clearance
  • Local travel within the DC Metro area

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online